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Contact us

Customers and policyholders

Customer information centre

We offer a dedicated customer information centre, available Monday to Friday from 8.30am to 6pm. Answerphone available at other times.

Telephone:: 0845 602 9199
Overseas:: +44 (0) 1392 842244
Email:: customer.services@friendsprovident.co.uk
Postal address:: PO Box 1550
Milford
Salisbury
Wiltshire
SP1 2TW
Website:: www.friendsprovident.com/customer

Customer sales centre

We also offer a freephone to our customer sales centre for those customers who choose to discuss their financial planning directly with us, available Monday to Friday from 8am to 8pm.

Telephone:: 0800 000 080
Email:: tellmemore@friendsprovident.co.uk
Website:: www.friendsprovident.com/customer

Customer complaints

Should you have any complaint about a product which you have bought from Friends Provident please contact us. We will issue an acknowledgement to you within five working days of receipt.

Telephone:: 0845 266 3063
Email:: cs.sit@friendsprovident.co.uk
Postal address:: Service Improvement Team
Friends Provident
PO Box 1550
Milford
Salisbury
Wiltshire
SP1 2TW

General enquiries

Available Monday to Friday from 9am to 5pm. Answerphone available at other times.

Telephone:: 0845 602 9189

Independent financial advisers

We offer a dedicated IFA Helpdesk.

Telephone:: 0845 757 3036
Email:: Area Offices
Postal:: Area Offices
Website:: www.friendsprovident.com/ifa

Friends Provident International

Contact details for Friends Provident International are available on our International website:

Website:: www.fpinternational.com

Shareholders

Acquisition of Friends Provident by Resolution Limited

Friends Provident was acquired by Resolution Limited on 5 November 2009. For details of shareholder services, please visit the shareholder page on the Resolution website.

Dividends

For queries about dividends paid on Friends Provident plc and Friends Provident Group plc shares please contact Equiniti Limited.

Telephone:: 0871 384 2056
(Monday to Friday 8.30am to 5.30pm)
Calls to this number are charged at 8p per minute from a BT landline. Other telephony providers' costs may vary.
Overseas:: +44 (0)121 415 7109
(Monday to Friday 8.30am to 5.30pm UK time)
Email:: friends.enquiries@equiniti.com
Postal address:: Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Website:: www.equiniti.com
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