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CR Targets

Area Objective 2008 targets Achieved? Notes 2009 targets
CR Management System Further develop our management system Maintain BitC score  Y   Maintain BitC gold banding
Suppliers Work with suppliers to improve the social and environmental performance of our supply chain 100% of print suppliers to have ISO 14001 accreditation  N We managed to place 98.29% of marketing print with accredited suppliers. The remaining 1.71% was placed with suppliers that were not on Williams Lea's panel but were selected by Friends Provident due to specific printing requirements. Maintain our usage of office printer paper with a 100% recycled content
 
100% of printed envelopes to be supplied by accredited suppliers  N Envelopes were produced by suppliers that are working towards ISO14001 and are expected to gain accreditation this year. 100% of printed envelopes suppliers to have ISO 14001 accreditation
Community Increase staff involvement in community investment Increase number of employees participating in FRIENDS in the community by 2%
  N Participation levels for Friends in the Community (8.66%) and GAYE (11%) were lower this year. 2008 was a challenging year for the company and consequently, for employee participation in community activities. We expect to face similar challenges in 2009, but will aim to proactively encourage participation. Increase number of employees participating in FRIENDS in the Community to 10%
Increase number of employees donating through GAYE to 14%  
  N Maintain Gold Award for employees donating through GAYE (10% participation rate)
Financial Capability Increase the Financial Capability of customers n/a  n/a This year we are setting targets for the financial capability element of our overall CR programme. The target for the e//tutor retirement programme for 2009 is an estimate as it has not as yet been launched. Life Academy to deliver 8 courses for Friends Provident's clients, reaching 100 employees
n/a  n/a Launch e//tutor retirement programme, receiving 60 hits on average each month
Waste Reduce waste generation at our operations and promote recycling and re-use. Seek to avoid the use of substances that may cause harm to the environment. 15% reduction in landfill waste from head office sites  N New initiatives to recycle glass and plastics were introduced in 2008, but further initiatives will be needed in 2009 to minimise waste to landfill Achieve 5% reduction in landfill waste from head office sites
15% increase in paper recycling at head office sites  N This is because we moved to a more robust measurement process in 2008, using actual weight measures rather than estimates by volume per bag recycled.  Through this estimate we slightly over-estimated the amount we recycled in 2007
Emissions Reduce the consumption of energy and the environmental impact of inter-office travel 5% reduction in energy use at head office sites  N Lighting projects for Salisbury and Dorking have been postponed due to budget cuts. Also planned replacement of boilers has been delayed. We expect that during 2009 we will continue to experience costs reductions across the business. Nonetheless, we will aim not to increase our energy consumption across all sites, and reduce energy use wherever possible. Maintain current energy use levels at head office sites
Install additional video conferencing and web based tools to reduce inter-office travel  Y Additional video conference systems have been installed in Salisbury and Exeter. Cisco meeting place has been piloted. Improve and expand our GHG reporting (CO2 emissions) to bring it more in line with the GHG protocol by including scope 3 emissions from business travel as a minimum.
Turnover & Absenteeism Continue to manage the downward trend in staff turnover and absenteeism Avoidable staff turnover not to exceed 12.4%  Y   Avoidable staff turnover not to exceed 12.4%
Absenteeism not to exceed 3.2% of working time  Y   Absenteeism not to exceed 3.2% of working time
 Diversity Mirror the ethnic mix of the communities from which we draw our employees Continue to modify recruitment practices to improve diversity in selected areas  Y Although the diversity of our workforce continues to mirror that of the communities from which we draw out employees, the framework for managing diversity to achieve this result changed significantly last year and as a result our rating from BitC's Opportunity Now reduced from Silver to Bronze Continue to monitor diversity through our recruitment process
Raise awareness of diversity and equal opportunity topics Maintain and improve upon the Business in the Community 'Opportunity Now' Silver award  N
 

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