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People

Indicator	2008	2007	2006	2005
Absenteeism (% working time lost)*	3.16	3.27	3.25	2.96
Employees participating in annual satisfaction survey (%)	86	90	81	93
Employee Engagement index (%)	56	75	76	73
Employee turnover (%)**	10.9	10.9	9.6	9.8
Spend on training (£'000)	£2809.2	£3.408	£3.421	£4.273

Employees

Indicator	2008		2008		2006		2005
Number of employees (headcount)	3,578		4,074		3,970		3,866
- of whom are female	1,820	51%	2,075	50.9%	2,053	51.7%	2,009	52.0%
- of whom are from ethnic minorities	168	5%	191	4.7%	190	4.8%	150	4.6%
Number of managers (headcount)	257		311		303		282
- of whom are female	61	24%	71	22.8%	73	24.1%	65	23%
- of whom are from ethnic minorities	7	3%	8	2.6%	7	2.3%	5	2%

* Absence for UK L&P and FPI excludes those on income protection.
** UK L&P and FPI’s turnover figure stated is "avoidable turnover" – i.e. turnover for reasons not including retirement, death, redundancy, temporary staff, dismissed, secondment to another company, transfer of business or resigned during disciplinary.

Information correct as at 15 April 2009