Our approach to CR

Within Friends Provident, we do not approach corporate responsibility (CR) as an initiative somehow detached from our business. Instead, our approach is to embed responsible business practices into each area of our operations through our governance and management structures, and to communicate regularly and openly to all our stakeholders.

We recognise that to grow and prosper we must have a sustainable business model which focuses on meeting our customers’ and other stakeholders’ needs. Our business principles and values reflect this approach to responsible business.

Management systems

The Company has a well-developed and integrated CR management system, which identifies:

Main Board responsibility
Company-wide strategic execution through defined roles and responsibilities
Performance indicators for all main impact areas
An objective and target-setting mechanism built into the Company's strategic and business planning process
An internal communication programme
An internal verification process.

Our corporate responsibility vision and strategy is debated at the Friends Provident Holdings (UK) Board at least annually. Friends Provident’s Chief Executive has responsibility for implementing the strategy and discharges this responsibility through his senior management team, with the support of the CR function.

Friends Provident (UK) Holdings is responsible for:

CR strategy and policy
Overall supervision of Friends Provident’s CR programme
Risk management
Compliance with Resolution Group CSR Policy

Friends Leadership Team is responsible for:

Discussing strategic CR issues
Setting priorities
Friends Provident’s CR performance.

CR team is responsible for:

Formulating CR strategy and policy for the Board
Implementing CR strategy through work with business operations
Managing CR performance through CR KPIs
Stakeholder engagement
Benchmarking international best practice
Communications.